Speak with our Intake Team
PCH Treatment Center features an experienced intake team that will help evaluate a Client’s psychological treatment needs and recommend an appropriate next step. Often a Client, or the Client’s family contacts us because they do not know what steps to take. An initial discussion with our intake team will determine whether a Client is appropriate for one of our treatment programs, including the Intensive Program with Residence or Day Treatment Program. Administrative issues are disclosed, including location, descriptions of the programs, fees, and an explanation of how the admissions process works. If the Client is deemed appropriate for treatment at PCH Treatment Center, and the Client (and family) would like to proceed, a thorough interview is conducted. During this interview we obtain a preliminary psychological profile, which includes medical and medication history, family contacts, previous treatment history, psychological history, and current living, work and social situation. If a Client is not appropriate or interested in coming to PCH Treatment Center, every effort will be made by our intake team to provide resources or refer the Client to a more fitting treatment option.
Financial Arrangements After both parties have agreed to proceed to admission, financial arrangements will be made. This involves payment by credit card, check or wire transfer. PCH Treatment Center does not accept insurance, but we do provide two options for Clients and their families to seek insurance reimbursement. First, we can provide a superbill after discharge, so that Clients may pursue insurance reimbursement for covered charges (usually limited to individual and group therapy sessions, neurofeedback and other treatment modalities; the cost of food and lodging is not covered). Second, PCH Treatment Center also works with an independent billing company, which can help the Client and their family attempt to obtain pre-authorization. They will also submit billing for the Client and initiate coverage for an extended stay. Please note that when using the outside billing service, the Client and family may incur separate fees.
PCH Treatment Center can offer guidance to the Client or their family to make travel arrangements. PCH Treatment Center offers complimentary transportation from LAX to the Grandview residence house for the Client. We also have recommendations for local hotels, apartments, sober living houses and other short or long term stay options.
Upon Admission, each Client is shown around the facilities and oriented and introduced to staff and other Clients. If they are staying in one of the Grandview houses, staff will assist them in getting situated and setting up their room. If a Client arrives on a weekend, unless urgent, clinical services will be arranged for the following Monday. If a Client arrives during the week, services will begin on that day. First, each Client is assigned a primary doctoral level therapist and a program director. A full psychological evaluation will be performed and a treatment plan will be formulated. Clients also receive a Client Handbook and schedule. During the first week, a psychiatric evaluation is also conducted, with a thorough evaluation and modification of the Client’s current medication regimen, when appropriate.